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Definitions of the Employee Assistance Profession
Employee Assistance Program (EAP)
and
EAP Core Technology
Employee Assistance Program or EAP is a worksite-based program
designed to assist: (1) work organizations in addressing productivity
issues, and (2) employee clients in identifying and resolving personal concerns,
including, but not limited to, health, marital, family, financial, alcohol,
drug, legal, emotional, stress, or other personal issues that may affect job
performance.
Employee Assistance Program Core Technology or EAP Core Technology
represents the essential components of the employee assistance (EA)
profession. These components combine to create a unique approach to
addressing work-organization productivity issues and "employee client"
personal concerns affecting job performance and ability to perform on the
job. EAP core technology is:
- Consultation with, training of, and assistance to work organization
leadership (managers, supervisors, and union stewards) seeking to manage the
troubled employee, enhance the work environment, and improve employee job
performance; and, outreach to and education of employees and their family
members about availability of EAP services;
- Confidential and timely problem identification / assessment services for
employee clients with personal concerns that may affect job performance;
- Use of constructive confrontation, motivation, and short-term intervention
with employee clients to address problems that affect job performance;
- Referral of employee clients for diagnosis, treatment, and assistance,
plus case monitoring and follow-up services;
- Consultation to work organizations in establishing and maintaining
effective relations with treatment and other service providers and in
managing provider contracts;
- Consultation to work organizations to encourage availability of and
employee access to health benefits covering medical and behavioral problems,
including, but not limited to, alcoholism, drug abuse, and mental and
emotional disorders; and
- Identification of the effects of EAP services on the work organization and
individual job performance.
From EAPA Standards and Professional Guidelines for
Employee Assistance Programs, January 1998 Edition®
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